Respond
- Who responds
- Named specialist with backup and Revenue Architect in committee
- When
- Fixed daily block of 2, 3 or 4 hours and Mon–Fri 9–18 channel
- A critical issue stops sales
- 2 business hours
- Normal request
- Next business day. Same business day.
- Incident diagnosis
- Included, no separate quote
- Minor changes
- Occasional overflow at no charge




